Shipping policy

Shipping & Deliveries

In order to send your purchase, our company may use a different freight company, this will not affect the final price of your order. We will send you all the information in due time.

We reserve the right to choose the method of shipment. If requested, expedited deliveries are available for an additional charge. Standard shipping inside the continental U.S. takes from 3 to 10 days export orders depending on the carrier.

The weight information that we provided, is not exact and may not be the actual weight, it is only for reference purposes.

Free Shipping Promotions

All Free Shipping items will ship either USPS or UPS and will have a 3 to 7-day transit time. For any product or promo codes that offer Free Shipping on orders or individual parts, the Free Shipping only applies to the contiguous 48 United States. For all other ship-to locations, an accurate shipping quote must be calculated and paid. Free Shipping also does not apply to oversized or freight items unless specifically stated and a commercial zone address is required.

Freight/Oversize Shipments

Freight/LTL shipping quotes are calculated based on delivery to commercial addresses. This means that the property must be commercially zoned and have official business hours of operation. If you do not have a business address and you have already purchased a Freight or Oversized item then we will contact you with an updated shipping charge that must be paid for delivery. If you have not purchased yet and would like a shipping quote to a non-commercial address, we are more than happy to help!

Carriers will not automatically notify you ahead of time of delivery. If a notification for the delivery is needed, you must schedule a delivery appointment directly with the carrier after the order ships. Additional shipping charges may apply.

When a Freight shipment arrives, do not sign the delivery receipt until you have fully inspected the package and have marked down the exceptions and damages on the receipt if they apply. If a Freight shipment does arrive and is damaged, we cannot help you if you did not sign for it as damaged and clearly note it on the delivery receipt.

Upon delivery of the shipment, if you do not have the ability and/or equipment to unload your product, the freight carrier may ask if you would like to have them unload the product with a lift gate or other methods. Any additional services requested such as this may incur an additional fee charged to the customer by the freight carrier and Lonestar is not responsible for such charges. The decision to accept these charges lies solely with the delivery recipient.